Refund policy

Return & Refund Policy – Volinax.com
Last updated: May 3, 2026

At Volinax.com, we want you to be completely satisfied with your purchase. Please review our policy below to understand your rights and the return process.

1. 14-Day Cancellation Right (U.S. Law)

Under U.S. law, you have the right to cancel your order within 14 days of receiving your product. The item must be unused, in its original condition, and with original packaging.

2. 30-Day Return Policy

You may return eligible items within 30 days of delivery. To qualify for a return:

  • Items must be unused, unworn, and in original packaging

  • Tags must be intact (if applicable)

  • Proof of purchase (receipt or order confirmation) is required

3. Return Process

To initiate a return:

  1. Contact us at support@volinax.com

  2. Provide your order number and reason for return

  3. Follow the instructions we provide for returning your item

Returns sent without prior approval will not be accepted.

4. Refund Processing Time

Once we receive and inspect your return, we will notify you of approval status.
Approved refunds are processed to your original payment method within 5–10 business days.
Bank processing may take additional time depending on your financial institution.

5. Faulty or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.
We will arrange a replacement or full refund at no extra cost.

6. Free Shipping & Returns

  • Standard shipping within the U.S. is free

  • Return shipping labels for approved returns are provided at no cost

7. Non-Returnable Situations

The following items cannot be returned:

  • Customized or personalized products

  • Sale items or gift cards

  • Products that have been used, damaged, or altered

8. Late or Missing Refunds

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
📧 support@volinax.com
📞 +1 719-455-3997

Contact Us

If you have any questions about our return or refund policy, you can reach us at:
📍 14500 W Colfax Ave Unit 487, Lakewood, CO 80401, USA