Shipping policy

Shipping Policy – Volinax.com

At Volinax.com, we want your teddy bear order to arrive safely, quickly, and in perfect condition. Below is our complete shipping policy covering all important details.

1. Free Shipping (U.S.)

We offer free standard shipping for all orders within the United States. No hidden charges.

2. Shipping Companies

We partner with trusted carriers to deliver your order safely:

  • UPS
  • FedEx
  • DHL
  • United States Postal Service

3. Order Processing Time

All orders are 

  • Processing or Handling Time: 1 – 2 business days
  • Transit Time: 3 – 5 business days after processing

4. Delivery Time

Total Delivery Time: 4 – 7 business days from order placement
Delivery times are approximate and may vary depending on location, weather, and carrier delays.

5. Order Tracking

Once your order ships, we will send a tracking number via email.
You can track your order in real time with the shipping company’s website.

6. Shopify Secure Payment

All transactions are processed through Shopify’s secure payment system.
Your card information is never stored on our servers.

7. Incorrect Address

Please double-check your shipping information before placing an order.
Volinax.com is not responsible for packages delivered to incorrect addresses provided by the customer.

8. Lost, Delayed, or Damaged Parcels

While we take every precaution, delays, loss, or damage may occur during shipping.

  • Contact us immediately for any damaged, missing, or delayed order.

  • We will work with the shipping carrier to resolve the issue.

9. Risks and Ownership

Once your order is handed over to the carrier, title and risk of loss transfer to you.
Volinax.com is not responsible for any loss or damage after shipment.

10. Legal Compliance

All shipments comply with U.S. shipping regulations.
It is your responsibility to ensure compliance with local laws if shipping internationally.

11. Contact Us

For any shipping questions or assistance, please reach out:
📧 support@volinax.com
📞 +1 719-455-3997
📍 14500 W Colfax Ave Unit 487, Lakewood, CO 80401, USA

We usually respond within 24 hours.